Sign In - FAQ

If you haven't received the sign-in email:

• Wait a few minutes - emails can sometimes be delayed
• Check your spam, junk, or promotions folder. If you find the message here, move it to your Inbox. Then click the link.
• Make sure you entered the correct email address
• Add our domain (atulocare.com) to your email whitelist or safe sender's list
• Try requesting a new sign-in link

If you still don't receive it, please contact support.

If you received an error after clicking the email link, please check the following:

• Same browser: Ensure the link is opened up in the same browser as you used to enter your email.
• Not in private mode: Ensure that browser is not in INCOGNITO or PRIVATE mode
• Time limit: Ensure that the link in the email was clicked within 60 seconds of submitting your email.

If you're still experiencing issues after checking these requirements, try requesting a new sign-in link and follow all steps in the same browser session without private browsing enabled.

Sign-in links expire for security reasons. If your link has expired:

• Go back to the sign-in page
• Enter your email address again
• Click "Sign in with your email" to request a new link
• Check your email for the new sign-in link
• Use the new link within the 60 second time limit. Links will expire after 60 seconds

What if this is my first time logging in?

• Simply enter your email address in the sign-in form
• You'll receive an email with a link to continue setting up your profile
• Click the link in the email to complete your account setup
• Follow the on-screen instructions to finish your registration

The system will automatically detect if you're a new user and guide you through the setup process.

Email verification is required for several important reasons:

• Security: It ensures that only you can access your account
• Communication: We can send you important updates and notifications
• Account Recovery: Your verified email helps you recover your account if needed
• Compliance: It helps us maintain platform security and prevent abuse

This extra step helps protect both your account and our platform.

Yes, you can use a different email address:

• If you haven't completed registration yet, simply use the new email address on the sign-in page
• If you've already registered, you may need to contact support to change your email address
• Make sure you have access to the email address you want to use